These policies replace the prior rules and policies of the Association and deal with matters such as:

• Deposit Requirements for new or reconnected accounts

• Use of Credit Rating for determining deposits

• Connection Policies

• Disconnect Policies

• Reconnection Policies

• Billing Details

• Late Notices and Late fees

• Member Communication Methods

• Extreme Weather Conditions affecting disconnection

• Medical Hardship affecting disconnection

• And other electric service topics

​

This notification is being supplied to all of TEPA's Residential accounts as well as all small General Power Accounts (non-residential accounts with electric loads 50 kW and less). All General Power Accounts greater than 50 kW have previously received more detailed separate communication earlier in the year regarding these changes and this notification does not require any additional action from such General Power Accounts.

We invite you to review the policies which are available in person at our offices or by clicking HERE. If you wish to receive more information, or if you have questions, please do not hesitate to contact us via email. . . or call the Service Departments at:

• Fulton Accounts: 662-862-3146

• Tupelo Accounts: 662-842-7635